Shinba-eDaran Sdn Bhd was incorporated in 2006 as the Group’s? regional extension into South East Asia. It is a joint-venture between Shinba Integrated Engineering Services of Brunei Darussalam and eDaran IT Services Sdn Bhd and is based in Bandar Seri Begawan, Brunei Darussalam.
PRODUCT AND SERVICES
We have an experienced team of software developers and project managers who have undertaken and implemented customized solutions across both Microsoft .Net and Java platforms. We deliver comprehensive solutions for our customers’ Information Technology needs. We believe in sharing their mission and working together with them as partners towards achieving their specific goal. With a strong of experience behind us, we believe that we are the partner of choice when it comes to providing the right solutions for IT requirements. We are able to provide proof-of-concept in feasibility assessment of information technology requirements by custom building a working model database application that accurately replicate the customer’s business objective.
Our methodology involves careful planning, management, and execution. Its structure is formulated to provide a swift and efficient migration from your existing system into the new system, and in a fraction of the time it normally takes other systems. Besides that the Contractual Requirements will be referred throughout the project execution period. We also ensure that the quality of the software will be taking care by having an appropriate Quality Management process. Finally, the Project Manager will ensure that the project will be delivered on time and within budget.
In general, the implementation methodology will have four stages as listed below:
- Analysis & Design
Our Core Services
- Project Management
- Software Development
- System Integration
Our team comprises of Microsoft Certified Systems Engineers, (MCSE), Microsoft Certified Systems Administrator (MCDA) , Microsoft Certified Desktop Technician (MCDT) and Microsoft Certified Professionals (MCP) as well as hardware engineers who provide maintenance support services covering mainframe, servers, pc’s and printers to ensure high systems availability.
We have developed partnerships with best-in-class hardware providers to supplement our own technology that collectively represent all the components required to build robust, end-to-end solutions.
Presently, operating from various regional sites, we are continuously seeking to enhance our services further by providing enhanced / improved service levels through rapid attendance. We are gearing up to provide extended regional support by locating new support bases nearer to our customers.
Currently, in addition to our Headquarters, we operate six (6) regional support centres classified as Northern –(Sg Petani), Southern- (Johor Bahru), East Coast Region-(Kuantan), Sabah-(Kota Kinabalu) and Sarawak – (Kucing and Sibu) . These established support centres provide geographic proximity to our customer bases.
The term ‘Customer Care’ may sound simple, but is proving to be a crucial and complex element in providing the highest standards of relationship and performance for our much–valued customers. The eDaran Customer Care has become of utmost importance and the key element in our providing customer satisfaction to the highest of expectations. It can be considered as the main gateway to our technical support services. Responses to customer queries are constantly monitored as delegated to our most appropriate technical personnel. As of date, we provide multiple modes of communication including: telephone, fax and e-mail.
We operate a Customer Care system providing assistance to our customer to track and monitor all problems reported and escalated. We also have a repair centre to undertake our own repairs on faulty equipment thus providing cost savings to our customer .